Frequently Asked Questions

What is your Low Fare Guarantee?

We guarantee that this fare is the lowest available price on the web for this airline, on the date and times chosen.If you find a lower fare on the web within 24 hours of your reservation, we will pay you $10.00 USD per traveler.
Guarantee pay out rules:

  • The comparative search has to be performed the same day you book with us and emailed within 12 hours of booking a flight with us.
  • The flights times and dates have to be identical and be available.
  • Please email us the web-site URL (cut and paste actual booking with cost) you found the comparative fare in. Include our booking confirmation number with your request.
  • The $10.00 USD is paid only if you have made a paid booking on our web-site.
  • The total cost comparison is done for the base air fare and taxes (not including service fees)
  • The comparison has to be from a major recognized travel site only.
  • Please email the details to info@alliancetravel.com

How can I request any special meals for my flights?

You may select your meal, if offered, while you’re purchasing your tickets online. Please note however, special requests are not guaranteed. If you have an existing reservation you may contact our customer service department OR call your airline directly. To get your airline phone number check the online directory click here.

How do I select my seats?

You may select your seat assignments directly online or by calling the airline. Keep in mind some airlines are now charging for seat assignments and many airlines restrict pre-assigned seats. Bulk Head and Emergency Exit row seating are controlled by the airlines and in most cases cannot be pre-assigned; please call your airline to verify. You may call the airlines at the numbers listed here.

Do you offer child discounts for an Infant or Child?

Most US domestic travel does not offer a child discount fare.

A child is considered to be between the ages of 2-11 at the time of travel.

Any child under 2 years of age is considered an infant. For most domestic US flights infants travel for free (The infant will be held by the accompanying adult during the flight). If you want a seat for domestic US travel, you may purchase a separate ticket as an adult or child on our web-site or request a customer service representative to process a ticket for you. Most international travel requires an Infant paper ticket.

Please note that when making a booking through our online system, if we have a child fare available for your trip, we will display those fares.

Why did the fare increase when I tried to book my flight?

During the time between your flight search and purchase, the airline may have changed the fare or the fare may have sold out. Airfares change throughout the day based on demand for the flight; the airlines have the right to modify them at any time. We monitor these changes closely and make every effort to keep our fare displays as up to date as possible.

Can I call in and make a booking?

You should find an answer to almost any question you might have in this section. However, if you need to speak with a travel consultant call us on 1-800-267-9315 from 9.30 am – 4.30 pm PST, Monday to Friday. A Phone fee will apply to bookings made offline.

Can I make reservations for last minute travel?

Due to processing time, bookings can only be accepted online at least 3 business days in advance.

Can I make a reservation into one city and return from another?

Yes, it is known as Open Jaw ticket. alliancetravel.com has a unique booking engine that allows you to search fares which are Open Jaw on the outbound, inbound, or even double Open Jaw. Just select the Multi Destination Tab on the Flight Search screen, and insert the city codes as required.

Are taxes included in the listed airfares?

Yes

Can I hold a reservation?

No, Our discounted low fares require immediate purchase.

Can I book an itinerary with a stopover?

Yes, you can. Many airfares allow a stopover. Just click on the Multiple Destination tab on the Flight Search screen to check the fares, or you may send the request to us at info@alliancetravel.com and your alliancetravel.com consultant will reply promptly with a fare quote.

What is the maximum number of travelers that I can book online in one reservation?

You may book up to a total of 9 passengers. If you have more than 10 or more passengers, please send the request to us at info@alliancetravel.com

Are the airfares guaranteed?

All Airfares are subject to change without prior notice and are not guaranteed until payment has been received by alliancetravel.com and tickets have been issued. In the highly unlikely event of a data error causing an incorrect fare to display, we reserve the right to advise you of the correct fare within 24 business hours of your booking, at that stage you may decide to either pay the correct fare or cancel the booking.

Can I book an Unaccompanied Minor on your site?

Many airlines welcome unaccompanied minors on their flights, you should call the airline to discuss its policies and services.

Here are some general guidelines about unaccompanied minors:

  • Please be sure to check with your airline for specific policies and fees.
  • Minors who are old enough (approximately ages 5-17*) can usually fly on nonstop, direct, or connecting flights, but are not accepted on the last flight of the day. The age depends on the airline's policies, so please check with the airline.
  • Many airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called unaccompanied minor service. Minors must be approved by the airline for this service.
  • Unaccompanied minor service is often mandatory for children ages 5-14*, but optional for teenagers (ages 15-17). Age requirements depend on which airline they fly.
  • A fee is usually charged at check-in for unaccompanied minor service. Expect to pay $50 or more each way. With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is often required. Forgetting this required identification can cause unpleasant delays so make sure you know the airline's expectations.
  • Reservations usually need to be confirmed for all segments of the minor's flight. Standby reservations are not allowed on any leg of the trip.

Again, please call the airline prior to purchasing tickets and inquire about unaccompanied minors.

How do I change an existing reservation?

The airline tickets you purchased are non-refundable. If you want to simply cancel the flights, you can do so by contacting us, but the airline will not refund your money.

The airline you have selected may allow changes if you agree to pay the fees and follow the very specific fare rules. The airline charges a change fee per ticket, plus any difference in fare (depending on the flights you choose). Airline penalty fees begin at $100.00 per ticket and up along with an agency fee. Additional rules may apply:

  • Travelers name cannot be changed
  • Same airline must be used.
  • Original reservation must be cancelled the day before the original departure date
  • Other restrictions may apply such as routing, dates available etc.

What fee is charged for changing my airline ticket?

When changing your ticket, a number of penalties may apply, including the following:

  • Additional penalties imposed by the airline
  • Additional charge resulting from a higher fare rate
  • A alliancetravel.com service fee of $35 will apply for making the changes on your behalf

Can I make a name change to my flights?

All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification.

What do I do if paper tickets are lost?

If your paper airline tickets are lost or stolen, please contact us immediately. Our representatives will assist you in filing a lost ticket application. In most cases, the airlines require you to purchase replacement tickets at “today’s” fare.

If your original tickets are not used after a designated period of time generally 3 to 4 months, depending on the airline you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically $100.00 per traveler. Please note that these policies and fees are subject to change at any time.

Each airline has its own rules and policies for issuing replacement tickets. alliancetravel.com is bound by these rules and policies and must adhere to them.

There has been a Schedule change on my itinerary; will I get new tickets for my new flights?

alliancetravel.com makes attempts to notify you of flight changes via email. We are not always advised of these changes. It is best if you reconfirm your itinerary directly with the airline 72 hours prior to departure.

Once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), future changes, requested by you, will require payment of any applicable penalties and/or fees. If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.

Tickets do not need to be reissued for all schedule changes.

The flight confirmation page shows the wrong date on my itinerary, How can I change it?

If you have realized that your itinerary has the wrong date, please contact a GetawayASAP representative immediately. Penalty fees may apply

The ticket confirmation e-mail that I received indicates that the airline does not guarantee the booking, what does that mean?

The email confirmation with a pending status means that the booking is still not confirmed with the airline and one of our experienced customer care agents is working on your booking and will be emailing you the confirmed itinerary within 24 hours.

My confirmation shows “Paper Ticket” and I have not yet received any paper ticket. When will I receive my paper ticket?

Your paper ticket will be mailed out in 2-3 business days after ticketing has been completed, and we will confirm it by emailing you the courier’s tracking number. A $25.00 processing fee will apply on top of the FedEx fee. If you have not received your tickets and your flight will be departing soon, please contact us.

I made a reservation online. How do I know if this is an E-ticket or paper ticket?

At the time of booking, you will be notified whether you are getting an e-ticket or a paper ticket. However, if the form of your ticket changes due to some technical reasons, we will notify you of the changes within 24 hours of your booking. Occasionally when booking multiple airlines that do not have ticketing agreements we must issue a paper ticket. An email will be sent to you.


How can I access my reservation online?

Please log on to https://www.checkmytrip.com enter your air reservation number and last name and your ticket information will be displayed.

My flight leaves soon. How can I confirm my reservation?

Please call up the airline at the numbers listed here 72 hours prior to departure for international flights and 24 hours prior for domestic flights. Specify to the airline representative that you would like to reconfirm your booking. To help retrieve the booking, please have the following details ready: Name of passenger, Date and Time of Travel, Flight number and Ticket Number.


Do my unused or partially used non-refundable airline tickets have any value?

Partially used tickets usually do not have any value, but you may contact your airline directly as each airline has a different policy. Your unused ticket has no value under the circumstance where the traveler does not show on time to catch his flight. Hence, there is no left over value from the ticket. If the flight has been cancelled before departure, please get in touch with the issuing airline and re-book your new flight following your airline’s rules and restrictions. For further information on your airlines’ policy, please contact the airline directly. For your convenience you may check the required airlines phone number here.


How do I add additional passengers to an existing air reservation?

An additional passenger can only be booked by making a new online booking. Since fares can change every day, we cannot guarantee the availability of the original prices or booking on the same flight.

I have not received my Ticket Confirmation Email, What should I do?

Please contact us.


Ticket and Flight information

How do I travel with an E-Ticket (Electronic Ticket)?

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. alliancetravel.com offers e-tickets when they are available

Bring government issued photo identification (such as a driver’s license or passport) to the airport.

E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

We advise you to reconfirm flights 72 hours prior to the departure of your flight At the check-in counter present your itinerary and/or E-ticket number Present your passport, and visa for the destination country (if required). The visa requirements can be clarified with the Airline you are traveling on. For your convenience a list of airlines with their phone numbers is provided here


What are the baggage restrictions for the flights I book?

Many US carriers have changed their baggage allowance for both carry on and check in luggage. Some airlines are now charging fees for the second bag as well as carry on luggage. Please call the airlines directly for the most update to date policies.



Can I earn frequent flyer miles on the tickets

Most of our Airfares allow accumulation of frequent flyer miles. However, there are exceptions; you will need to check with the individual airline. You must enter the frequent flyer number in the frequent flyer information section, for it to be transmitted to the Airlines.


Can I use frequent flyer miles to get a further discount or an upgrade?

No, our specially priced contract fares do not allow you to use frequent flyer mile upgrades.


I have a voucher or discount coupon from the airlines, Can I apply it toward the purchase of a ticket?

No. Airline vouchers or discount coupons cannot be applied toward airfares on www.alliancetravel.com


What are the restrictions for traveling with a pet?

If you are traveling with your pet, pleasecontact the airline directly for detailed information.
Here are some general guidelines:

  • Traveling with a pet, other than a guide dog, requires special handling by the airline.
  • Pets in the Cabin are limited by size and the number allowed on each flight.
  • Another alternative, your pet may travel in the baggage compartment on your flight. However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment.
  • Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling. (Sky kennels furnished by the airlines meet these requirements.)
  • Fees apply to transport the pet in the cabin and cargo areas.
  • Health certificates are required by all shippers of pets Check with your Veterinary for details
  • Many airlines restrict certain breeds, such as pug-nosed dogs (pugs, Pekingese, boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes. Be sure to ask theairline.

Types of Tickets

Do you offer any Senior citizen discounts?

Seniors are adults over the age of 65. Many airlines no longer offer a senior discount therefore we do not offer them.

What’s the difference between adult, senior and children fares?

You will need to supply the number of travelers in each age category.

  • Seniors are travelers ages 65 and older
  • Adults are travelers ages 12 through 64.
  • Children are travelers ages 2 through 11. Although most airlines charge full fares to children older than 11.
  • Infants are children under age 2
  • Infant ticket options:

Lap - Adults traveling in your party may hold the infant throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.

Seat – Charged at the child or adult rate. Please check with the airline for more information

What is difference between roundtrip, one way and multi destinations?

  • Roundtrip means you will fly from one location to another, and then back to the first location.
  • One way means you will fly from one location to another, and will not return to the first location.
  • Multiple destinations mean you will visit several locations and therefore need to choose flights between each of those locations.

What are the different classes of service on the plane?

Please note that the following descriptions are generalizations; some airlines may use different names to describe their classes of service.

  • Coach/Economy class is seating is in the main cabin area. These seats are usually the least expensive.
  • Business class seating--when available--tends to feature roomier seats that recline farther, more leg room, and upgraded meal service. Business class tickets cost more than Coach/Economy but less than First Class.
  • First class seating is usually in the cabin area nearest the front of the aircraft. It has the fewest and most comfortable seats, and offers upgraded meals. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. First Class fares are almost always the most expensive, and are not available on all aircraft.

Flight options

  • Nonstop flights only - Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.
  • Stops but no plane change flights: These flights may have up to 2 landings and departures that may not be disclosed upon booking, but there is no change of planes
  • Connecting flights: Flights may have one or more landings and departures. Passengers will have to disembark the plane and re-board another flight.

Traveler Advice

How do I get passport information?

The Western Hemisphere Travel Initiative (WHTI) requires all citizens of the United States, Canada, Mexico, and Bermuda to have a passport or other accepted document that establishes the bearer's identity and nationality to enter or re-enter the United States from within the Western Hemisphere

What are the ticket terms and conditions?

alliancetravel.com shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise ship lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. alliancetravel.com, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults, if any or from other responsible third party unless such was caused by alliancetravel.com. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. alliancetravel.com warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default. Except as expressly stated herein, alliancetravel.com assumes no responsibility for actions relating to travel services beyond the control of alliancetravel.com or its employees. alliancetravel.com is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. alliancetravel.com shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

alliancetravel.com acts as a service bureau that provides value added service to retail travel agents. alliancetravel.com has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products. For your convenience alliancetravel.com has included its service bureau fee in the fare quoted to you. Our service bureau fee may vary depending on a number of factors, including the market conditions, the amount of savings we pass on to you, the time and effort we spend on locating the tickets you request at the best prices, upgrades applied if any, your form of payment, etc

alliancetravel.com believes in 100% customer satisfaction and if you are dissatisfied for any reason, you may collect a full refund of our bureau fee within 2 hours after alliancetravel.com receives payment. Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although most tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. We urge you to inform your client of this.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (Low, mid or High Season), advance notice provided, minimum stay requirements fulfilled and flight load.



What documents do I need to go through airport security?

For domestic flights, you will need your Boarding Pass, any government or state issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details.
For international flights, you will need a valid passport and visa (if required) and a copy of your itinerary. Information about visa requirements can be obtained directly from your airline, or you may find their phone in our
online directory.


Do I have to reconfirm my flight?

Yes. You should reconfirm international flights 72 hours in advance and domestic flights 24 hours in advance, by calling the Airline directly. Make sure they check for any schedule changes in their itinerary. Airlines reserve the right to cancel bookings if reservations are not reconfirmed, regardless if tickets have been issued or not.


Do travelers need a visa to travel abroad on a one-way ticket?

Many countries require special documentation for entry with a one-way ticket. Some countries have added this requirement recently for security reasons. Passengers are responsible for securing any required entry documents prior to departure. alliancetravel.com is not responsible for tickets purchased without proper entry requirements. Please contact the specific consulate(s) for specific entry requirements for each country visited or transited.

How can I find out about VISA/Entry Requirements?

Please contact the respective Consulate for any Visa or Entry requirements. Each country has different entry requirements based on your nationality. Please REMEMBER it is your responsibility to ensure that you have the right travel documents before you check-in. The Tickets may not be refundable if you are not allowed to travel due to lack of correct documentation.

Transit Visa - Many countries require a Visa if you are changing flights in that country. Please again ensure you have the right documents. Otherwise the airline may refuse to board you.

For detailed information on Visa requirements, please click on one of the links below:

If you are a US citizen click here : http://travel.state.gov/travel/tips/brochures/brochures_1229.html
If you are a citizen of any other country besides United States, click Here: http://www.projectvisa.com/
To apply for a Visa and to locate the embassy of the country, click on this link: http://embassyworld.com/

GetawayASAP disclaims all liability for information provided to you by these web-sites.


Payments & Billings


Somebody from alliancetravel.com called me and left a message in my voice mail. Why are you contacting me by phone?

This means that we need to speak with you regarding either your credit card authorization, a credit card declined or a schedule change on your flights. Please refer to the Contact Us page for the appropriate department’s phone numbers.

My credit card has been charged twice for the same transaction, what do I need to do to get that corrected?

This happens sometimes. Please fax your credit card transaction details to 415-520-2015 and one of our billing reps will examine the charges and process a credit on your behalf. On average, it usually takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.


Do you accept debit cards and personal checks?

We accept debit and credit cards online that are issued in the United States and have verifiable US addresses. Checks of any type are not accepted. At the moment we accept only major US cards including:

· Visa

· MasterCard

· American Express

· Discover card

I would like to pay for my ticket using two different credit cards. Can I do that?

Yes, you may use two different credit cards when booking with one of our inside sales reps. However an additional service fee will be charged based on the dollar amount of the tickets.


How can I get a refund?

Most discounted airline tickets are Non refundable. Although Non-Refundable tickets are the most economic ticket, they are also the most restrictive and do not allow the option for either refund or issuance of a travel voucher. These restrictions make it possible to continue to offer special sale fares in addition to our existing deeply discounted airfares.

Please note, refund restrictions are documented on our website. One must agree to these terms and conditions prior to booking any reservation by selecting "Yes" to our contract agreement. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in our terms and conditions.


What kind of help can I get from the billing department?

The billing department will be happy to help you answer many questions concerning, multiple charges on your credit card, refund inquire and understanding the charges on your credit card statement. You maybe asked to fax a copy of your credit card statement to 415-520-2015


Why do I have to fax copy of my credit card statement?

This enables us to review the charges on your statement and to make sure there are no duplicate charges. It also will expedite the process of answering your questions and refunds when necessary.


What will my credit card charge appear as on my statement on an exclusive fare booking? How will my credit card charges appear on my statement?

You may see multiple charges which include the airlines charges and our service fees which will display as “airline service fees and taxes”. Depending on the number of airlines in your reservation or passengers you may see a charge for each airline and each passenger. However, the total will reflect the amount of the original quote.


Can I use a Pre-paid credit card for my purchase?

Yes, you may use a pre-paid credit card for your airline tickets. Keep in mind if any refund is applicable it may take up to 8-16 weeks to reflect back on your credit card.


How much time does it take for a refund to reflect on my credit card?

The time to process a refund varies depending on the nature of the claim and the respective airlines policy. The amount should reflect on your bank/card statement within 6-12 weeks from the date of applying, at times it could take longer.


What are your payment rules and requirements?

All Airfares are immediate purchase. Tickets will not be issued until payment is authorized by the credit card company. Please note alliancetravel.com reserves the right to delay issuance and/or release of any travel documents until full payment is secured.


What are the credit card payment terms?

· alliancetravel.com reserves the right to deny travel purchase to or from high risk destinations.

· All credit cards must have verifiable billing.

· Address and billing phone number.

· Third party credit cards may require additional authorization information.

· Any issue with the Credit card, we will notify you via email within 24hrs.

· Fares are not guaranteed until a valid form of payment is authorized.

· You are liable for any and all credit card payments disputes or other problems such as Fraud made to us or the supplier on behalf of your client. You agree to reimburse alliancetravel.com is cases of Fraud or Charge backs.

· Credit cards with US Billing addresses will only be accepted. We do not accept other foreign credit Cards.

· Service fees are non-refundable.

· You have read the rules and terms of the agreement.

Do you accept third party credit card payments?

Yes, we do accept 3rd party credit card payments. However, they may require additional verification and authorization. If paper tickets are mandatory they will be shipped to the billing address.



Hotels


I made a hotel /car reservation online. Do I get a confirmation voucher?

All online bookings for hotel and car rental services will generate a confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction at the time of booking; however, some products require vouchers which will be emailed after booking confirmation. We advise all of our passengers to print the booking confirmation to present at the time of check-in, in addition to any other documents required. We also strongly suggest that all arrangements be confirmed not less than 24 hours prior to departure.


How do I add additional passengers to an existing air, or hotel booking?

Adding a guest to the same hotel room can be done by contacting us. If you need to book an additional room for the guest you may do so online as a new reservation.


What do I do if the Hotel charges more than the amount in my reservation?

The hotel must honor the rate given to you when you made the reservation. You may use your reservation printout as evidence and get the hotel to rectify the amount that is being charged.


What if I have to cancel my hotel booking?

alliancetravel.com Hotel cancellation policy varies by property. GetawayASAP changes or cancellations will be subject to a $35.00 per booking fee plus the hotel fee, if any. Please give as much notice as possible for cancellations.


Do online bookings require immediate payment?

Yes. Credit Card will be charged the total amount at time of booking.


What should I do if I have problems checking in, or they can’t find my reservation?

It’s a good idea to print the alliancetravel.com confirmation. If you were required to enter a credit card number at the time of booking, the reservation is guaranteed by the hotel. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel.


What is a pre-paid hotel reservation?

Prepaid Reservations are charged at the time of booking and your credit card will be charged the full amount (room only) of the reservation at the time you book. Individual hotels collect payment for resort fees, or any other incidentals such as meals, movies, games, wet bar, parking, and phone calls. These are reservations that must be prepaid because they are discounted rooms.

Cancellation policies are as follows, and vary by property. You must request cancellation prior to check in to avoid extensive penalty fees. alliancetravel.com charges $35.00 per reservation to cancel, no matter what the timeframe or reason. This is in addition to any individual rate rules and cancellation policies that are displayed in the "Cancellation Policy" section on your confirmation email. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges. Cancellation should be requested by calling contacting our customer service department.


How do I cancel my hotel booking?

Cancellations can only be accepted within the specified timeframe that are displayed on your confirmation. Additional hotel refund policies are applicable. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges. Refunds are at the discretion of the hotel and may not result in full refunds. Cancellation should be requested by contacting customer service.



How do I change the dates for my hotel?

Any amendments to dates, room type, traveler’s names, etc is at the sole discretion of the individual hotel policy. alliancetravel.com charges a $35.00 per reservation fee.

Is the type of bedding I select confirmed?

Hotel Requests for specific features such as bedding type or non-smoking rooms are simply that, and while most hotels will strive to honor your requests, neither alliancetravel.com nor the hotel guarantee that your request will be honored.


Can I take my pet with me into the hotel?

Hotels change pet acceptance policies often and without notice. It is very important that you confirm directly with the property that they do, indeed, accept pets. alliancetravel.com accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds.


Are the hotel rates in US dollars?

Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.


Can I get a Government, AAA or AARP discount?

All our hotel rates are prepaid so discounts cannot be applied at check-in.


What types of Credit cards are accepted?

alliancetravel.com Travel accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in US Dollars. Current billing address and phone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law.


Do I need a voucher for my hotel reservation?

All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel company. However, if your hotel requires an additional voucher, alliancetravel.com will email the voucher to you



I called the hotel and they don’t have my reservation. What should I do?

This is a fairly common practice and an in many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival date. Your reservation is secure and guaranteed and our hotel quality assurance team personally verifies check in details with each hotel prior to each day’s arrivals. We recommend you contact the property within three days of your scheduled arrival to confirm your details.


Car Rentals


I made a hotel/car reservation online. Do I get a confirmation voucher?

All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction


How is the rate guaranteed?

Our rates are guaranteed in U.S. dollars.


What do I need in order to pick up a car?

Print or email the online confirmation from alliancetravel.com. This confirmation number from the car rental company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car rentals. Some car rental companies may also require a good driving record as a pre-requisite to rent a car, and they may check this at the time of rental, when the actual rental agreement is completed.


Is there a minimum age requirement to rent a car?

In the United States most car rental companies have a minimum rental age requirement of 25. There are exceptions but the renter must pay a surcharge fee. For corporate travelers, renting a car for business, you can enter a Corporate Discount (CDP) number at the time of booking and your clients may not be subject to this minimum age restriction, depending on the car rental company. In Europe, foreign driver's restrictions vary from country to country. Drivers need to be at least 18 in most countries and have a valid U.S. driver's license. Please check the official website of the rental company for the country your clients are traveling to. These sites generally have age restrictions posted there, as well as information regarding seat belt laws and speed limits.


Do I need an international driver permit?

It isn't required, but it can't hurt. It costs approximately $20 to purchase an International Driver's Permit (IDP), which is simply a translation of a valid U.S. driver's license. This document can prevent a lot of problems for clients driving abroad, especially if they are driving in a country where they don't speak the language, or in a non-tourist area. Per the U.S. State Department only two companies are allowed to issue IDPs. For details, see http://travel.state.gov/travel/tips/safety/safety_1179.html#permits


What is Car Rental Collision coverage?

Collision and comprehensive coverage for any damage that the car rental company will hold you liable for.

General Questions

Who can I turn to for help once I'm traveling?

Once your journey has begun, it is advisable to get in touch with the Airline or service provider in the city/country where you are situated. For your convenience we have provided a link for the toll-free number of all airlines, click here.


What is a Consolidator?

Consolidators are Wholesalers of Airline Tickets to Retail Travel Agencies; These Tickets are generally available through Retail Travel Agencies only. For the first time, alliancetravel.com brings you Consolidator Airfares directly to the Consumer. Consolidators have an agreement with Airlines to purchase certain seats in advance in big volumes, thereby bringing savings to the Travelers.


What do I need to know about a “Consolidator Fare”?

Consolidator Fares are generally 20-50% discounted than published fares, they may have similar or more restrictions. Cancellations and Changes are usually more restricted, so if you are set on your dates do not worry about the conditions. You may want to purchase Travel Insurance.


Does alliancetravel.com offer Consolidator Fares?

Yes, alliancetravel.com offers Consolidator fares under its "Exclusive" Label.


Is alliancetravel.com a member of any reputable travel organization?

alliancetravel.com is a member of ARC, widely recognized and reputable Travel Organization in the US and Internationally.


How long has alliancetravel.com been in business?

alliancetravel.com under its parent company has been in business since 1991.


How does alliancetravel.com compare with other online travel sites?

We feel our fares are cheaper and we present an un-biased listing of Fares, we are not affiliated to any single airline or large consortium as other Major Travel sites are.